Privacy Policy

We value the trust of our customer in us and apply highest standards for customer privacy.

Please read the following statement to learn about the information gathering, storing and dissemination practices in reddoko.com

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website, you agree to the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By visiting the website, you expressly consent to our terms and condition of privacy policy.

Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. This allows us to provide offers that likely meets your needs and to customize our website to make your experience safer and smoother online shopping experience.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

We use data collection method such as "cookies" to increase the effectiveness, and promote trust and safety. "Cookies" are small information placed on your computer that assist us in providing our services. We also use cookies to allow you to enter your password less frequently during a session.

You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Use of Demographic / Profile Data / Your Information

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

Cookies: We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

Sharing of personal information

We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

Links to Other Sites

Our Website links to other websites like (google, facebook) that may collect personally identifiable information about you. Reddoko.com is not responsible for the privacy practices or the content of those linked websites.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Questions?

Please contact us regarding any questions regarding this statement

Returns and Replacement Policy

Reddoko seeks to assist buyers for returns and replacement of order in the following situation.

  1.       Item was defective
  2.       Out of Box Damage
  3.       Wrong Item
  4.       Item not as described

However, we encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

How to return an order on Reddoko?

Buyer needs to raise the return request within the return period applicable to the respective product. Buyer has to raise return request by contacting us on customer care number and request for return/replacement by referring to the order id number indicated in your delivery parcel.

Once the replacement request has been raised, the following steps shall be followed:

  1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:
    1. Item was defective.
    2. Out of Box Damage
    3. Wrong Item
    4. Item not as described
  1. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.
  2. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

Category

Condition

Electronics

Should be included

Clothing and Footwear

Should be "New & Unworn" (other than for trial)

Beauty, Health & Personal Care

Should be "New & Unopened"

Sports & Equipment

Should be "New" and returned with original packaging

Office Products

Should be "New" and returned with original packaging

Jewelry

Should be "New" and returned with original packaging

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Moreover, all products listed under a particular category may not have the same return/replacement period. Kindly check the respective items applicable under return/replacement policy on the product page for any exceptions to the table below.

Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories and Jewelry (non-precious)

3 days Replacement*

You may return for an exchange within 3 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.

Refunds are not offered. All sales are final.

*Replacements are offered only if the product was received in damaged condition.

Electronics: Mobiles - Apple, Google; Tablets - Apple; Laptops - Apple; Smart Watches - Apple

Electronics: Mobiles(except Apple), Tablets(except Apple), Laptops(except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearable’s(except Apple)

3 days replacement*

For all other device-related issues, please contact the brand authorized service center directly:

If a defect is determined within the 3-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller.

Refunds are not offered. All sales are final.

*Replacements are offered only if the product was received in damaged condition.

Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, eBaby Care, Precious Jewellery, Footwear Accessories, Travel Accessories

3 days replacement

For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags still attached.

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM

No returns

Returns cannot be accepted for these product categories

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

No returns

Returns cannot be accepted for these product categories.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. ICloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

If Reddoko has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Reddoko may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.

TERMS AND CONDITIONS

Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Reddokko and these terms and conditions including the policies constitute your binding obligations, with Reddokko.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Reddokko allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Reddokko.com.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Communications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by SMS such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Website is a platform that Users utilize to meet and interact with one another for their transactions. Reddokko is not and cannot be a party to or control in any manner any transaction between the Website's Users.

Henceforward:

  1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Reddokko does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Seller/Brand and not by Reddokko.
  2. Placement of order by a Buyer with Seller on the Website is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.
  3. Reddokko does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website. Reddokko does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Reddokko accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  4. Reddokko is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Reddokko cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Reddokko shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
  5. Reddokko does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the honesty of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.
  6. Reddokko does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
  7. At no time shall Reddokko hold any right, title or interest over the products nor shall Reddokko have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Reddokko is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  8. The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Reddokko is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.
  9. At no time shall Reddokko hold any right, title or interest over the products nor shall Reddokko have any obligations or liabilities in respect of such contract.
  10. Reddokko is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  11. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.

 

Disclaimer: Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).

You release and indemnify Reddokko and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Reddokko cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.

Please note that there could be risks in dealing with underage persons or people acting under false pretense.

Charges

Membership on the Website is free for buyers. Reddokko does not charge any fee for browsing and buying on the Website. Reddokko reserves the right to change its Fee Policy from time to time. In particular, Reddokko may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Reddokko reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Nepale Rupees. You shall be solely responsible for compliance of all applicable laws including those in Nepal for making payments to Reddokko

Privacy Policy
Robust IT Concepts operates the www.reddoko.com website, which provides the SERVICE. This page is used to inform website visitors regarding our policies with the collection, use, and
disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.reddoko.com , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf; To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are

obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites, visit us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.